By With the release of My Measurement Assistant +, new opportunities are unlocked for servicing your product and for field self-diagnosis. My Measurement Assistant + is a great post-purchase tool that lets you quickly find product information, saves you time, and makes life easier through self-service.
With the increasing use and improvement of AI, ABB’s My Measurement Assistant + has Genix Copilot AI fully integrated, providing further scope for product serviceability. With readily updated software tailored to support technical assistance.
Genix Copilot is designed explicitly for ABB products, whether it’s analyzing a DQR report or asking a simple question. Responses provided are based solely on official ABB documentation, which can also be saved for future reference. It is fully compatible with all measurement and analytical products, including R&C.
Figure 1 shows an example of how Genix Copilot is tasked with a service question on how to upgrade an instrument. For instance, having trouble upgrading a CM30? Use Genix Copilot chat to assist you in real time.
Genix’s ability to scan through documentation is very powerful, especially when combined with My Measurement Assistant health reports generated from a Dynamic QR code. Genix Copilot can analyze the health report, identify any issues to be resolved, and provide a summary of the report’s information (Figure 2). Perfect for capturing and sharing with your colleagues.
When combined, Genix Copilot and DQR health report, solve up to 50% of issues on the first attempt, enabling industries to outperform and outrun. My Measurement Assistant Plus provides quick access to resources that resolve up to 80% of technical issues in minutes. However, if an issue is still unresolved, our expert service team will have you up and running.
Create a My Measurement Assistant + account today.
If you have any questions, contact us at gb-recording.control@abb.com.
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